Domestic shipping can take anywhere from 5 up to 14 business days.

International shipping could take 7 up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Once your order ships, we’ll send a tracking number to your email. Use this number to monitor your delivery on either our website or the courier’s website.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If you didn’t receive an email, it could be because you didn’t check the email marketing box at checkout or entered an incorrect email address. Contact us, and we’ll update your details.

If an incorrect address was entered at checkout, please contact us within 12 hours.

Changes after the courier processes the shipment may not be possible. If this happens, the customer must be responsible for retrieving the package.

Ensure the courier has not contacted you via email, text, or call, and check your junk email.

Search the premises for safe delivery locations.

Vault does not cover the cost of lost, misplaced, or stolen packages.

We accept returns within 14 days of purchase for items in their original condition with tags attached. Sale items and used lingerie are non-returnable.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not caused by you, you are eligible for a Refund.

Return shipping costs are the customer’s responsibility.

Items must be returned in original packaging, unworn, unused, and in perfect condition (for hygiene reasons).

No returns, exchanges, or refunds on sale items.

We do not offer refunds or store credits for delayed parcels or change of mind.

Contact us with your order number and a photo of the issue. We’ll resolve it promptly.

To make sure you receive your items as soon as possible, we start processing your order as soon as we receive it. This means once your order has been placed you will be unable to cancel it.